Yes.

Once you’ve placed an order online, you’ll receive a confirmation email to the email address provided at checkout. This may take a short time to process.

When you create an account, all your order information can be found under the ‘My Orders’ section in your account.

Yes, please use the option in your account here or Telephone: +49 160 5053307 or Email: squire-germany@henry-squire.co.uk

Yes, if you give us a call +49 160 5053307 we can place your order for you.

We use DPD for DE delivery services. International deliveries will be sent using the most appropriate courier.

You should allow 2-3 working days for delivery of any orders within the UK and 3-5 working days for international deliveries. Although time for delivery is given as accurately as possible, it is not guaranteed. During busy periods, it is expected there will be delays in deliveries.

No, currently we offer standard delivery shipping methods only for all orders. If you need an order sent quickly, please don’t hesitate to contact us and we will try our best to despatch it sooner for you.

Yes, we ship worldwide from our UK store www.squire-locks.co.uk

Yes, a tracking email will be sent once your order has been shipped. International orders may not receive tracking depending on the destination country courier.

The courier will try to leave your parcel in a safe place or with a neighbour if you’re not in.

In the unlikely event that you’ve been sent the wrong item, please contact us via phone or email so we can resolve the issue and get the correct items sent out to you ASAP.

Once your order has gone through, payment will be taken immediately and an order confirmation will be sent directly to you.

We accept Visa, VisaDebit, MasterCard, PayPal, Apple and Google Pay.

Currently, we don’t offer any payment plans.

If you have a promotional or discount code, you can apply this at checkout where it says ‘Enter Discount Code’ and the amount will be deducted from your order cost.

If you’re having issues with making a payment online, please get in touch with us by either phone or email and we’ll see what we can do to get things sorted for you ASAP.

Your card details are protected using PCI DSS v3.2 security standards.

You can return items within the EU regulations, or request our 10-year guarantee for repair or replacement.

Full terms of our return and warranty process can be found here.

https://squire-germany.com/pages/deliveries-returns-refunds

In the unlikely event that your item arrives damaged, contact us

https://squire-germany.com/pages/deliveries-returns-refunds

Please allow 5-10 working days depending on who you bank with.

No. You can place an order without creating an online account.

We do not currently do gift receipts.

If you are logged out of your account and can’t remember your password, click the “Forgot Your Password?” button on the sign-in page, enter the email address you used to set up your account and you will receive an email with a link to reset your password.

Yes, for more details please get in touch with us.

If you require any further information that you cannot find here, please contact us

squire-germany@henry-squire.co.uk